Q. How do I appy for a voyager account?
A. Please contact Sharon Johnson at sharon.johson3@usbank.com . Once your application is approved it takes two weeks for you to receive your Card.
Q. How do I sign up for fleet commander online?
A. Please email fleetcommander@usbank.com or call 1-800-987-6591 for an enrollment form.
Q. If I'm a driver how can I order a new card?
A. Please contact your Fleet Administrator to order a card. If you do not know who your Fleet Administrator is please call 1-800-987-6591
Q. Who do I call if I'm having problem with my card at a fueling station?
A. Please call 800-987-6591 to talk to a customer service representative.
Q. What if I lose my card?
A. If you lose your card call IMMEDIATELY to report the loss. You should also report the loss to your Fleet Administrator. A driver may call the 1-800 number to cancel but, the Fleet Administrator must call Voyager to order the new card. Generally, you can receive a new card within 5 to 7 business days. Failure to notify Voyager can imply responsibility for unreported transactions. Good communication is the best practice.
Q. When will I be biilled by Voyager?
A. Your bill will reflect charges compiled by Voyager through the 24th of each month. The statement will be mailed to you at your office on the first business day after the 24th of each month. You can expect to receive the bill around the 2nd of each month.
Q. What if there is a mistake on my bill?
A. Voyager has a dedicated Operations Account Representatives available from 6am CST to 8pm CST to answer billing questions. Call 1-800-987-6591 and give them your account number.
Q. What if I do not pay my bill?
A. If your complete payment does not reach the Voyager Payment Center by cycle cut off (the 24th) your account will be considered 30 days past due. Your Fleet Administrator has access to on-line reporting which identifies past due performance. Accounts over 45 days past due can be suspended and run the risk of being canceled. At 90 days past due your account has the potential to be closed.
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